At TotalWellness Mental Health, we are deeply committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services and website.
Information We Collect
When you visit totalwellnessmentalhealth.com, we collect certain information to help us personalize your experience and deliver high-quality care. This includes:
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Contact details (such as your name, email address, and phone number)
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Website behavior and preferences (via cookies, analytics tools, and tracking pixels)
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Technical data (such as IP address, device type, and browser version)
If you schedule an appointment or become a patient, we may also collect:
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Medical and mental health history
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Insurance and billing information
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Telehealth data (e.g., session time, interaction details)
This data allows us to offer tailored services, ensure quality care, and maintain accurate records.
How We Use Your Information
Your information is used to:
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Provide psychiatric and mental health services
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Communicate with you about appointments and care
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Enhance your user experience on our website
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Improve our services and digital offerings
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Comply with applicable legal and professional requirements
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Share occasional updates or wellness content (only if you’ve opted in)
We may use tracking technologies to better understand user behavior and improve marketing effectiveness, website performance, and personalized content delivery.
How We Protect Your Information
We take the security of your information seriously. To keep your data safe, we implement:
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End-to-end encryption
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Secure servers and firewalls
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Encrypted transmission protocols for sensitive information
While no system can guarantee 100% security, we regularly review and upgrade our security practices to minimize risks and protect your privacy.
When We Share Your Information
We may share your personal data with trusted partners—such as billing services, technology providers, or electronic health record systems—as needed to deliver our services. We also comply with legal obligations and may disclose information when required by law or court order.
Your Rights & Choices
You have the right to:
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Request access to or correction of your personal data
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Ask us to delete your information (where legally allowed)
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Opt out of marketing communications at any time
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Manage your cookie preferences via browser settings
To make any of these requests, simply contact us using the information below.
Policy Updates
We may revise this Privacy Policy from time to time. When changes are significant, we will notify you via email or post a clear notice on our website homepage.
Contact Us
If you have any questions about our privacy practices or this policy, please contact us at:
support@totalwellnessmentalhealth.com